Season Ticket Member FAQ’s

As a season ticket member your 2023-24 regular season seats are automatically secured for the 2024 Calder Cup Playoffs. 
The 1st Round of the playoffs is a best of 3 (maximum of 3 home games).  All 1st round games are played at the location of the higher seed. If the Firebirds finish in 1st place, we will have a Bye for the 1st Round. If the Firebirds finish between 2nd and 4th place all 3 games of the first round will be played at Acrisure Arena. Round 2 & 3 is a best of 5 scenario with the higher seed team having up to 3 home games. Round 4 & 5 is a best of 7 scenario with the higher seed having up to 4 home games.
Members who do not wish to keep their seats for the playoffs, must fill out the Playoff OPT-OUT FORM by April 17th. CLICK HERE 
Payment for each round of 2023-2024 Calder Cup Playoffs will be charged to the primary card on file within 1-3 days of clinching the next round. If you don’t have a credit card on file, a Firebirds representative will contact you directly. Your first payment will be charged on Monday, April 22nd.
Any money that is paid for a game that is not played will be credited to your account or refunded back to the original payment form. 
For example, if a Round ends before all home games are played the payment for the remaining game will be credited to your next season’s payment or refunded by request.  Refunds will occur at the conclusion of the playoffs if there is no outstanding balance on your account. 
Yes, you can OPT-IN to Pay As We Play in future rounds, however your current seats are NOT guaranteed. Please contact your Service Representative for more information. 
Yes, you will be able to purchase additional playoff tickets at the member rate through your account manager or by contacting your Service Representative.
Season seat relocation is not available for the Playoffs. If you are interested in changing your seat location for the 2024-25 Season, please contact your Service Representative.
No. Playoffs are not eligible for Unused Ticket Redemption. You can not roll over tickets from the regular season into playoffs or bank playoff tickets for use in future games. Unused Ticket Redemption does not apply for Playoffs